Privacy Policy

At zentoq, we take the privacy of our customers and website visitors seriously. This Privacy Policy explains how we collect, use, retain, and protect personal information when you browse our website or purchase clothing and fashion products from us.

By using the website, you acknowledge the practices described in this policy. If we make changes, the revised version will be published on this page.

1. Information We Collect

Information You Provide

When you place an order or contact us, we may collect information such as:

  • Full name.

  • Billing address.

  • Delivery address.

  • Email address.

  • Telephone number.

  • Order details, including selected products, sizes, and quantities.

Payment information is processed securely by third-party payment providers. We do not store payment details on our own servers.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type.

  • Device information.

  • Pages viewed.

  • Time spent on the website.

This information helps us protect the website, assess its performance, and understand how visitors use our services.

Customer Support Communications

If you contact us, we may collect the information you choose to provide, including emails, messages, attachments, and related communication details.

We use this information to respond to your enquiry and improve the quality of our customer support.

2. How We Use Personal Information

We use collected information for legitimate business and service purposes, including to:

  • Process and fulfil orders.

  • Send order confirmations and delivery updates.

  • Provide customer assistance.

  • Detect and prevent fraud, abuse, or unauthorised activity.

  • Improve website features and the shopping experience.

  • Send marketing emails where you have provided consent.

  • Meet legal, regulatory, tax, and accounting obligations.

We do not use your information for unrelated purposes without your permission.

3. Sharing Information

zentoq does not sell or rent your personal information.

We may share information only when necessary to operate our business, provide services, or comply with legal obligations. This may include sharing information with:

  • Delivery providers, so your order can reach you.

  • Payment processors, so transactions can be completed securely.

  • Service providers that assist with website operation, customer support, or order fulfilment.

  • Government, regulatory, or legal authorities where disclosure is required by law or necessary to protect our rights.

Third parties we work with are expected to handle personal information using appropriate protection measures.

4. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Restrict or object to certain types of processing.

  • Request a copy of your information in a portable format.

You may unsubscribe from marketing communications at any time by selecting the unsubscribe link included in the relevant email.

5. Cookies and Similar Technologies

We use cookies and similar technologies to support website functionality and improve your browsing experience.

These may include:

  • Essential cookies: Help important features such as the shopping basket, checkout, and security operate correctly.

  • Analytics tools: Help us understand website traffic and improve performance.

  • Marketing cookies: May support personalised advertising.

You can manage cookie settings through your browser. Disabling some cookies may affect the availability or performance of certain website features.

6. Data Retention and Security

We retain certain records, including transaction and order information, for legal, tax, accounting, and legitimate business purposes.

Other information is kept only for as long as reasonably necessary to fulfil the purpose for which it was collected.

We use industry-standard safeguards designed to protect your information. These may include:

  • SSL-encrypted connections.

  • Restricted access to personal data.

  • Ongoing monitoring and security measures.

No online system can guarantee absolute security. Nevertheless, we take reasonable steps to protect the information entrusted to us.

7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legal requirements, technology, or our business practices.

When changes are made, the updated policy will be posted on this page together with the latest revision date.

By continuing to use the website after an update is posted, you acknowledge the revised policy.

8. Contact Information

For privacy questions, requests, or concerns, please contact us:

Store: zentoq
Email: contact@zentoq.shop
Phone: +44 20 7464 8147
Address: 11A Buckingham Rd, Doncaster DN2 5DD, UK