Terms of Service

1. Accepting These Terms

Zentoq operates an online shop offering clothing and fashion products. By accessing the website, viewing products, creating an account, or submitting an order, you agree to these Terms of Service.

These Terms also include our Shipping Policy, Returns & Refund Policy, Privacy Policy, Payment Policy, and any other legal notices or disclosures available on the website.

If you do not agree with these Terms, you must stop using the website. Continuing to use the website after changes are published means you accept the revised Terms.

Our e-commerce platforms and service providers may assist with order administration, payments, inventory coordination, and fulfilment.

2. Agreement Scope

These Terms create a binding agreement between you and Zentoq. They apply to all website users, including visitors, customers, shoppers, and account holders.

If any provision concerning orders, payments, delivery, returns, intellectual property, liability, or dispute resolution does not meet your expectations, please do not use the website or place an order.

3. Eligibility and Account Responsibilities

3.1 Eligibility

By using the website, you confirm that:

  • You are at least 18 years old or have reached the legal age of majority in your jurisdiction.

  • You have the legal capacity to enter into a binding agreement.

  • If you are acting for a minor, company, organisation, or another person, you have authority to do so.

3.2 Accurate Details

You agree to provide complete, current, and accurate information when creating an account, ordering products, requesting support, or otherwise communicating with us.

This may include your legal name, billing and delivery details, email address, telephone number, and payment information.

3.3 Account Security

You are responsible for keeping your account details up to date to help prevent billing, delivery, and communication issues.

You must keep your login credentials secure and confidential. If you suspect unauthorised access or unusual activity, notify us promptly.

3.4 Account Restrictions

You must not create or use multiple accounts for abusive purposes, including avoiding restrictions, misusing promotions, exploiting returns, or committing fraud.

We may suspend, restrict, deactivate, or terminate an account at our discretion if we identify a breach, unusual activity, or a potential risk to the website or its users.

4. Website Use

4.1 Permitted Use

You may use the website only for legitimate personal purposes, such as:

  • Browsing products.

  • Purchasing clothing items.

  • Managing orders.

  • Contacting customer support.

4.2 Prohibited Activities

You must not:

  • Break any applicable local, national, or international law.

  • Upload, transmit, or distribute malware, viruses, worms, Trojan horses, or other harmful code.

  • Attempt to access the website or its systems without authorisation.

  • Hack, scrape, reverse engineer, or extract data through automated methods without permission.

  • Harass, impersonate, defame, spam, or phish others.

  • Submit fabricated or misleading reviews.

  • Purchase products for unauthorised resale, commercial redistribution, or arbitrage without written approval.

  • Publish external business links, affiliate promotions, or advertising without our consent.

A breach may result in account suspension, order cancellation, IP blocking, and legal action where appropriate.

5. Our Rights and Website Changes

We may refuse service to an individual or organisation for legitimate reasons, including previous abuse, suspicious transactions, or repeated policy violations.

We may also modify, suspend, or discontinue parts of the website, including products, services, features, and tools, at any time without advance notice.

We may update website content, layouts, systems, and functions to improve operation across devices, browsers, and networks.

General communications may not always be encrypted. Sensitive payment information is handled by secure third-party processors using PCI-compliant systems.

Headings are included for convenience only and do not affect how these Terms are interpreted. If we do not enforce a provision immediately, we retain the right to enforce it later.

6. Product Information and Availability

6.1 Product Details

We aim to keep product listings accurate, including descriptions, images, sizes, materials, colours, prices, and available options.

However, listing information is provided for general guidance and may change without notice. Product colours and appearance may vary slightly because of screen settings, lighting, photography, or normal manufacturing differences.

Stock levels, sizing, and available variations may change in real time.

6.2 Listing Errors

We are not required to fulfil an order affected by a pricing mistake, display error, stock discrepancy, or other listing inaccuracy.

If an error is discovered, we may correct the listing, update the information, or cancel the affected order and issue a refund where applicable.

You are responsible for reviewing product details and our policies before completing checkout.

7. Prices and Promotions

Prices may change at any time because of supplier costs, market conditions, seasonal demand, or promotional campaigns.

Discounts, bundle offers, coupon codes, and similar promotions:

  • Have no cash value.

  • Cannot be combined unless expressly permitted.

  • May be subject to additional terms shown with the offer.

We may modify, cancel, or end an offer if misuse, abuse, or automated exploitation is detected.

Shipping offers, product ranges, and website services may also be changed at any time without liability.

8. Orders, Payment, and Fulfilment

8.1 Placing an Order

To purchase a product, you must select your items, add them to your basket, complete checkout, and submit payment.

An order confirmation email is generally sent within 1–2 business days.

8.2 Processing and Delivery

Order processing usually starts within 1–2 business days after confirmation.

Delivery generally takes 4–7 business days, in accordance with our Shipping Policy.

8.3 Order Refusal or Cancellation

We may reject, cancel, or partially fulfil an order for reasons including:

  • Limited stock.

  • Invalid or incomplete address details.

  • Suspected fraud.

  • Other operational concerns.

If this occurs, we will notify you using the contact details provided. Any applicable refund will be issued.

8.4 Charges and Authorisation

By placing an order, you authorise us to charge your selected payment method for the full order amount, including applicable taxes and any other permitted charges.

Taxes are calculated automatically based on the delivery destination.

8.5 Shipping Conditions

Shipping is managed under our Shipping Policy.

International customers remain responsible for applicable customs duties, import charges, and taxes.

Personalised or custom products cannot be cancelled once production has started.

9. Third-Party Services

The website may offer optional features or integrations supplied by third parties, including payment gateways, analytics services, chat tools, and social-sharing functions.

These services are provided according to their availability. We do not control or guarantee their performance, accuracy, availability, or policies.

You should review the relevant terms and privacy practices of third-party providers before using their services.

10. External Links and Embedded Content

The website may include links to external websites or embedded materials supplied by third parties.

We do not monitor, verify, endorse, or guarantee the content, security, accuracy, availability, or legal compliance of those external websites or materials.

Accessing third-party websites or content is at your own risk, and we are not responsible for any resulting loss or issue.

11. Customer Content

If you submit reviews, comments, photographs, suggestions, or other content through the website, you grant Zentoq a worldwide, perpetual, irrevocable, royalty-free licence to use, reproduce, modify, publish, display, distribute, and promote that content through our channels, including marketing.

You confirm that submitted content is lawful, accurate, original, and does not infringe another party’s rights.

We may edit, reject, moderate, or remove submitted content at our discretion and without compensation.

12. Corrections and Omissions

The website may occasionally contain typographical mistakes, inaccurate product details, pricing errors, or omissions.

We may correct these issues at any time, including after information has been published or an order has been submitted.

Where necessary, we may cancel affected orders and provide refunds as required.

13. Additional Restrictions

You must not:

  • Collect user information without authorisation.

  • Bypass security measures.

  • Falsify your location.

  • Conduct unauthorised arbitrage.

  • Breach applicable trade regulations.

Violations may result in termination of access and reporting to the appropriate authorities where necessary.

14. Disclaimer of Warranties

The website, products, services, content, and functions are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim express and implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted access, error-free operation, or the complete absence of minor product variations.

15. Limitation of Liability

To the fullest extent permitted by law, Zentoq will not be liable for indirect, incidental, special, or consequential damages.

Our total liability for a claim relating to the website, products, or services is limited to the amount paid for the specific order involved.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under applicable law.

16. Indemnity

You agree to defend, indemnify, and hold harmless Zentoq, its affiliates, officers, employees, agents, and partners against claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising from:

  • Your use of the website.

  • Your breach of these Terms.

  • Content you submit.

  • Your dealings with third parties.

17. Severability and Survival

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect.

Terms that are intended by their nature to continue after termination will remain applicable, including provisions concerning indemnity, payment obligations, intellectual property, and liability limitations.

18. Termination

You may stop using the website at any time.

We may suspend or terminate your access immediately if you breach these Terms or if we believe continued access could harm the website, our business, or other users.

19. Governing Law and Disputes

These Terms are governed by the laws of Wyoming, United States.

Any dispute may be handled by the courts located in Casper, Wyoming. Where applicable, we may also prefer arbitration through the American Arbitration Association.

20. Entire Agreement

These Terms, together with the policies and legal notices referenced on the website, represent the complete agreement between you and Zentoq.

They replace all earlier discussions, communications, or agreements relating to the same subject matter.

21. Changes to These Terms

We may revise these Terms by publishing an updated version on the website.

Your continued use of the website after a revised version is posted means you accept the updated Terms.

22. Contact Information

For questions about these Terms or use of the website, please contact us:

Store: zentoq
Email: contact@zentoq.shop
Phone: +44 20 7464 8147
Address: 11A Buckingham Rd, Doncaster DN2 5DD, UK